BRS Fresh Frequently Asked Questions
Welcome to BRS Fresh, your one-stop shop for all freshwater aquarium supplies. For over 15 years, Bulk Reef Supply has been a leader in the saltwater and reef aquarium space and we aim to provide you that same level of expertise and service for your freshwater and planted aquariums with BRS Fresh.
Why shop BRS Fresh?
Whether you're looking to take your freshwater aquarium to the next level with beautiful and attainable hardscapes, or you're an avid aquarist looking to design your next amazing planted aquascape, BRS Fresh has the hand-picked assortment that you need to create your own piece of living art. You can quickly find what you need with a seamless shopping experience across BRS Fresh and BRS Salt (BulkReefSupply.com).
Can I use my BRS Rewards Points?
Yes, your existing BRS Rewards Points (Preferred Reefer Program) can be used on BRS Fresh orders and you will continue to earn additional BRS Rewards Points when shopping BRS Fresh.
Will I pay for shipping twice if I need saltwater supplies too?
No, BRS Fresh and BRS Salt (BulkReefSupply.com) share the same shopping cart and checkout. That means you can get both freshwater and saltwater aquarium supplies together in a single order.
Where will my items ship from?
Most of the freshwater products on BRS Fresh will ship from our primary facility in Golden Valley, Minnesota. The only exceptions are advertised drop-shipped items that ship directly from the manufacturer and frozen/refrigerated foods which are shipped via priority overnight delivery from a separate location. Accurate arrival dates will show during checkout and no matter what you order, you only have to checkout once!
How do I track my order?
You will receive an email confirmation upon completing your checkout. A separate email will arrive thereafter with tracking information once your order is completed and shipped by our warehouse staff.
How do I contact customer service?
This is another great perk of shopping with BRS Fresh. You get direct access to our experienced team of aquarium experts. Whether you have questions about your aquarium, need a recommendation or simply need to discuss your order, our staff is ready to help.
Monday - Thursday 8am - 6pm CST
Friday 9am - 4pm CST*
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Monday - Thursday 9am - 5pm CST
Friday 9am - 4pm CST*
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